CLAUSE
1. Important information and who we are
2. The data we collect about you
3. How is your personal data collected?
4. How we use your personal data
5. Disclosures of your personal data
6. International transfers
7. Data security
8. Data retention
9. Your legal rights
10. Glossary

1. Important information and who we are
Purpose of this privacy notice

This privacy notice sets out the basis on which any personal data we collect from you, or that you provide to us will be processed including how your information will be processed through your use of our website: voip-comparison.co.uk

Our website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

Controller
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 22 May 2018.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
• Identity Data includes name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• apply for our products or services;
• create an account on our website;
• subscribe to our service or publications;
• request marketing to be sent to you;

• telephone us or receive a telephone call from us (calls are recorded and stored by a third party);
• enter a competition, promotion or survey; or
• give us some feedback.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
• Technical Data from the following parties:
(a) analytics providers such as Google based outside the EU;
(b) advertising networks based inside or outside the EU; and
(c) search information providers
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
• Identity and Contact Data from data brokers or aggregators.
• Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us. Other ways in which we may use and analyse information about you in order to:

• provide you with access to parts of our website;
• process your order including using the recordings to check your instructions to us, assess, analyse and improve our service, train our people and manage risk;
• supply Services and products that you have ordered;
• contact you, if necessary;
• verify that you are an authorised user for security purposes;
• arrange for payment of goods or Services purchased;
• inform you of any service related message or of any new Services or functionality (e.g. the introduction of a new messaging service);
• assist us with crime and fraud prevention such as to check your identity;
• assist you with any product or Services enquiries, including the investigation and resolution of service affecting issues and dealing with any billing queries you may have;
• investigate any complaints or other enquiries that you submit to us;
• enhance and personalise the products and Services that we offer you and to develop new products and services;
• analyse markets and produce reports, perform research and statistical analysis and to monitor usage behaviour;
• market our products and Services generally
• send information to you about our products and Services from time to time by phone, post, email, text, MMS, automated dialing equipment or other means (subject to any objection or preference you may indicate when submitting your details to us);
• inform you of any products and Services offered by other companies that we think may be of interest to you, provided that you choose to receive this information;
• disclose your personal information or usage of our services to certain third parties;

• Access telephone call recordings of the discussions between you and us which are recorded and stored by a third party;

• process your application when you apply for a job online;
• assess applications for and make decisions about credit, credit-related Services or other facilities and insurance (including motor, household credit, life and other insurances and claims) from you and members of your household;
• debt tracing, debt recovery, credit management and crime, fraud and money laundering detection and prevention; and
• aggregate information about you, your spending and your use of the Services with information about other users of the Services in order to identify trends ("Aggregated Data"). We may pass Aggregated Data to third parties, such as advertisers, content providers and business partners or prospective business partners, to give them a better understanding of our business and to bring you a better service. Aggregated Data will not contain information from which you may be personally identified.
• analyse information about you including your calling, searching, browsing and location data on a personalised or aggregated basis.

Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

How we may disclose your information
• to our partners, agents and subcontractors (including prospective partners, agents and subcontractors) who are involved in the delivery of providing products or services used or ordered by you;
• to other companies in our Group, including their respective partners, agents and sub-contractors (including prospective partners, agents and subcontractors);
• to credit reference agencies and fraud prevention agencies;
• to insurance underwriters and administrators ("Insurance Providers") where you choose to take an insurance policy through us;
• to other communications companies;
• to any relevant public authority or law enforcement agency;
• to third parties for checking details of job applicants and employees;
• to third parties from whom you have chosen to receive marketing information.
• where there is a change (or prospective change) in the ownership of Plan to new or prospective owners of Plan. In these circumstances we would require them to keep it confidential.
• where required by law, regulation or legal proceedings;
• where we believe it is necessary to protect Plan or third party rights and property; or
• where you give us false or inaccurate information and we identify or suspect fraud.
• where we, or an affiliate processing your data on our behalf, are compelled to do so by law;
• in response to a valid, legally compliant request by a competent authority;
• during emergencies when we believe physical safety is at risk;
• where the service is moderated; or
• in response to a complaint that that there has been a breach of the Services terms & conditions or any other product or service terms of which you have been notified.